<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=537281&amp;fmt=gif">

    Jessi Phillips

    Jessi Philips is a writer and educator who divides her time between Michigan and Oakland, California. When not writing, she's usually outside with her dog or inside writing songs on the guitar. She also loves cooking and cross-country skiing, though she is not very good at either.
    Featured

    Khalilah Cooper on Chick-fil-A’s First Digital Order-Ahead Lane

    At RestaurantSpaces Fall in Santa Barbara, Khalilah Cooper, Executive Director of Design at Chick-fil-A, shared an inside look at the brand’s first digital order-ahead lane, a key innovation shaping the future of drive-thru design.

    By Jessi Phillips  |  Feb 3, 2023

    How Shake Shack Scaled Without a Playbook

    “We broke a lot of rules because we didn’t know what the rules were.”

    In 2010, Shake Shack was not a brand. It was barely a company. Three locations. No playbook. No one in the room who had ever scaled a quick service restaurant before.

    Food for the ...

    Read the article

    Collaborate with Restaurant Leaders in Development, Design, and Technology!

    April 12-14, 2026 | Miami, FL

    Learn More

    Subscribe to our newsletter

    Recent Articles

    More like this

    Khalilah Cooper on Chick-fil-A’s First Digital Order-Ahead Lane

    At RestaurantSpaces Fall in Santa Barbara, Khalilah Cooper, Executive Director of Design at Chick-fil-A, shared an...

    More recent articles

    Most Popular

      Loading ...
    All articles